Skip to main content

Troubleshooting

If you encounter any issues with your senseBox:bike, please refer to the following troubleshooting tips.

No connection to the App​

  • Make sure the senseBox:bike is turned on and within range of your smartphone.
  • Check if Bluetooth is enabled on your smartphone and the app has the necessary permissions.
  • Try reconnecting by closing and reopening the app.

Sensors providing no data​

  • Make sure the senseBox:bike is properly mounted and turned on.
  • Wait for about 10 seconds after pressing the start button for all sensors to be successfully configuredrt sind

Incorrect data recording​

  • Check the settings and configurations in the app to ensure all parameters are set correctly.
  • Update the firmware of the senseBox:bike and the app to fix any software issues.
  • Reset the senseBox:bike to factory settings and reconfigure it

If the problem persists, please contact our customer support for further assistance.